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Returns

RETURN OF STOCK ITEMS: 

  • Cubicles are non-returnable and non-refundable. They are custom made per project.
  • Other items if return-able must be in its original packaging carton, wrap, etc. 
  • Return Authorizations over 15 days will be null and void.
  • All internal packaging, bubble wrap, cardboard corners, etc. must be in place. 
  • Must be clean and free of dents, scratches, holes, tears, cracks, stickers, price tags, writing, etc. 
  • Must be unused. 
  • RTA furniture is not returnable if the manufacturer’s carton has been opened and contents removed for assembly, or the item has been assembled. 
  • All returns will be subject to inspection. 
  • Stock items that are delivered damaged will be replaced. 
  • Pictures of damaged or defective product are required. Send images to sales@skutchi.com
  • A damages must be reported within 5 days of receiving the item.
  • All LTL damages must be reported within 5 days
  • Returned products are subject to 30% restocking fee as well as all freight costs. 
  • Customer must ship items back.
  • All Returns must be approved and issued a return authorization number by customer service prior to being returned. If there is no RMA all packages will be refused.
  • Call 888.993.3757 x.302 or email sales@skutchi.com to obtain a return authorization number. 
  • Refusing delivery or any cancellation in LTL carrier areas will result in a return freight fee, with the exception of damaged or miss-filled product that was reported correctly.
  • If the wrong ship to address was provided customer is responsible for a re-consignment fee.

RETURNS OF NON-STOCK/SPECIAL ORDER ITEMS: 

  • Non-stock items are non-returnable and non-refundable. 
  • If a Non-stock item is received damaged, pictures are required and it will be at the manufacturers discretion to replace the item or send replacement parts. Please check manufactuer terms and Conditions.
  • Please contact 888.993.3757 x.302 or email: sales@skutchi.com for more information. 
  • Returns not permitted on products over 15 days.